Privacy Policy &
Terms of Conditions

Privacy Policy

Introduction

The Office of Alderman Peter Chico is committed to maintaining your online privacy. The Office of Alderman Peter Chico’s online Privacy Policy applies to data (as used in this policy, data includes “images”) collected from The Office of Alderman Peter Chico’s website. The Privacy Policy also applies to information collected from users of 311 services, including the website and mobile app.

We do not collect personal information without your permission. Any information that you volunteer, or that we send to you in response, is transferred using industry standard encryption technologies. Never share your username and password with anyone to protect against unauthorized access to your accounts. Never share more information than what is required to complete a transaction. For more information about being safe online, visit the U.S. Department of Homeland Security’s Stop. Think. Connect.

The following explains The Office of Alderman Peter Chico’s privacy policy for all visitors to The Office of Alderman Peter Chico’s websites or mobile app.

Image Information (photos)

• Photos (Optional) for App functionality

Our website and application may collect user images for various purposes, such as content submission. Please be aware that any images submitted to our platform may be stored on our servers for future use. However, we do not share these images with third parties; they are only used for internal purposes, such as fulfilling service requests. By submitting an image to our platform, you acknowledge and consent to our collection and storage of your image.

Information Gathering and Cookies

If you visit The Office of Alderman Peter Chico’s website to read or download information, such as events schedules or building permits, we only capture and store the domain name of your computer (for example, gmail.com) and other related information to speed up the performance of web page delivery. We collect no other personal information.

We may use analytic and security tools hosted by third parties or managed within the office as part of maintaining our web presence. These tools help us measure traffic and usage trends for our web site and help ensure that this service remains available to all users. We use cookies* to deliver website functionality and enhance your experience. For example, cookies allow us to provide you with a secure log-in, maintain continuity during interactions with the website and collect statistics that help us optimize speed and performance. You may see evidence of these tools stored as cookies on your personal computer after visiting The Office of Alderman Peter Chico website.

 *A cookie is a very small text file inserted onto your computer by a website that you visit. When you return to the website, the cookie is then read by the site's web server. Cookies are used for many things, from making web sites more personal to tracking your web browsing habits.

Telephone calls

Individuals may contact The Office of Alderman Peter Chico via phone for certain services, including 311. The phone system automatically logs the phone number and other characteristics of calls to and from City numbers, such as call duration and the extension in the City that received or made a call. It is not possible to opt-out of this collection. During the course of your call to a call center, we may ask for additional information. This information will be used to help provide the requested service as is the case with requests submitted via the website or mobile app. The call taker will inform you about what information may be optionally provided. We will also provide notice if and when a call center records calls for training purposes or to improve the services. We may also request personal information when we call you or notify you of an event via phone or text message, should you opt-in.

Data Sharing

The Office of Alderman Peter Chico understands the value of personal information and works to protect the personal information we collect from the public. The Office of Alderman Peter Chico does not sell or rent data, including personally identifiable information.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. No mobile information will be sold or shared with third parties for promotional or marketing purposes.